Heuristics of Software Training

Considerations:

1. Student Levels of Proficiency
2. Purpose of Software

Student Levels of Proficiency:

1. Basic
2. Intermediate
3. Proficient
4. Advanced

Purpose of Target Software:

1. Task Performance
2. Task Performance Support

Basic Proficiency capacity includes minimal computer skills and experience such as:

1. Input/Output capabilities using application software
2. Understanding of tree structure of folders and files in the operating system
3. Use of email (web-based or application based) (send/receive)
4. Use of internet (search protocols, browser maintenance)
5. Limited or no experience with target software or even target software genre
6. Unable to teach at any level

Intermediate Proficiency capacity includes moderate computer skills and experience such as:

1. Use of common production software such as word processing, minimal graphing, minimal spreadsheet
2. Some experience with target software or target software genre
3. Experience with common processes/tools
4. Able to teach at the Basic level

Proficient Proficiency capacity includes:

1. Considerable computer experience with substantial exposure to a broad spectrum of software types
2. Substantial experience with the target software or moderate exposure to the software genre
3. Able to teach at the Intermediate and Basic levels

Advanced Proficiency capacity includes:

1. Considerable computer experience
2. Considerable experience with both the target software and the software genre
3. Able to teach at all levels

Just sharing....

Differences between Design and Development

Design = Planning

Development = Planning + Assembly

What do you think?